Zeenat

Free Shipping Minimum Order
We’re delighted to offer complimentary standard shipping on all orders of $75 or more throughout the USA. For orders under $75, a flat-rate shipping fee of $8 will apply.

Standard Shipping
Orders take 4–6 business days for standard delivery.

Expedited Shipping
Need your order a little sooner? Expedited shipping is available for $15, with delivery in 2–3 business days.

Contact
If you have any questions about your order or shipping, please email us at shopkaya.us@gmail.com or text/whatsapp at +1 408 444 0248.

Changed your mind? Your satisfaction is our top priority. You have 7 days from delivery to return or exchange any piece. 

Kaya covers all return shipping costs and will provide a return label.

Items must be unworn, and in original packaging, tags attached.

Refunds go to your original payment method within 5-7 business days after we receive and inspect the item.  

Email shopkaya.us@gmail.com or text/whatsapp at +1 408 444 0248 with your order number to start a return. 

We truly want you to love your pieces and are always here to help.

Is shipping free?
Yes, standard shipping is complimentary on orders over $75. Orders under $75 ship for a flat $8.

How long does shipping take?
Orders are delivered in 4-6 business days.

Are gifting options available?
Kaya collection is presented in our premium velvet jewelry box and custom packaging — ready to gift, straight from our hands to theirs.

How do I care for my jewelry?
To keep your pieces looking their best, avoid contact with water, and perfume and put your jewelry on last, after makeup and fragrance. Wipe each piece with a soft, dry cloth after wearing, and store it in a pouch or a box in a cool, dry place.

Can I match jewelry to my outfit?
Absolutely. If you'd like help pairing a piece with your outfit, click the insta DM icon at the bottom left of our page and we'll suggest options.

Do you offer returns or exchanges?
You have 7 days from delivery to return or exchange any piece. For details on the process, please refer to 'Returns and Exchange' section above. 

Whether you need styling advice or have a question, we are just a message away.

Email: shopkaya.us@gmail.com
Instagram: www.instagram.com/kaya.co.us

Click the Instagram DM icon on the bottom left of the website page.

Text / whatsapp at +1 408 444 0248